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FAQ
cosmeticsbulk.com 2011-06-03

 1.Do I need to pay any tax/duty for my order ?

You needn't pay tax for your items because we will mark it as a gift with low price

 

2.How much is the shipping and handling fee ?

We only charge the shipping fees,and it is caculated by the weight,generally,as we mainly do the wholesale,the shipping fees is free when you order amount reaches $200.

 

3.I live in *** , do you ship there ? How long will i receive my order if i order today?

We can ship to the whole world no matter where you live.Normally it take 8 to 12 days for delivery.

 

4.What payment methods do you take ?

We accept paypal,visa,master,bank transfer and western union payment.

 

5.How do I select my currency?

First you can login our website, you will see on the right, we accept USD, GBP,EUR, AUD, then you can choose the currency you like.

 

6.Are your brushes made of real hair or synthetic hair?

Most of our brushes are made of animal hair, including sable hair, goat hair and horse hair.A few are synthetic hair.

 

7.Do you sell individual brush? Can i pick the eyeshadow colors which i like?

Yea,we have some individual brush,about the eyeshadows,you can pick up the color,please contact us via email or online support.

 

8.How about your items? Are your website legit?

The quality is as same as the makeup in MAC store.

don't worry,our website is very safe.we have ssl system to make sure your information is not exposing.besides,we accept paypal payment,it is very safe and quick.please feel released.you can also google us,it will prove us.

 

9.Do any MAC brush sets have serial number on handle?

The 24pc,8pc brushes have serial numbers on them,besides,all the single brush have the serial number.

 

10.Is there minimum order ?

Yea,as we do the wholesale,the minimum order amount is $60.

 

11.How to cancel my order?
Normally once your order is created , you can not cancel it by yourself , if you would like to cancel or change your order , you need to let our cusotmer service do it for you.

Usually your order will be in one of the following three status:
1).unpaid order

if your order is unpaid , it is easy to cancel it.please email ,provide us your order NO. ,your user name and the reason why you want to cancel it .after our verification with your order information , we will cancel it and then reply you in 24 hours.

2).paid but unsent order
if your order is paid ,we need to check your order , if your order is unsent , we can cancel it for you and refund you , but we will charge you 10% of your order total as handling fee.because when you paid for us,at the same time ,paypal or credit card company charged us 10% of your order total as their handling fee.

3).paid and sent order
if your order is sent,sorry,we cant cancel it.

 

12.When I place my order,which address do I need to fill?

we ask for your address to ensure we provide you with the most accurate regional information.we will not use it for any other marketing purposes and it will not be sold to third parties.

 

13.Do you do dropshipping?

Yes, we do dropshipping,about the conditions in details,we will send the stuff according to your inquiry. 

Write a review

jonesie29 2012-04-21 18:45:25
nothing is mentioned on your site about custom charge, so does that mean you cover it for overseas? if not what is the custom charge rate?
2012-04-23 10:48:59   Service : service  Reply:we usually mark "gifts" with lower price on your package to avoid the custom tax, thanks :)
Anonymous user 2012-04-13 22:17:16
Hi! Would like to know if all the items you sell are authentic? :)
2012-04-14 09:23:29   Service : service  Reply:our stuff are not real,they are the best replicas. we have our own factory.we promise all of mac are made of same ingredients and in original package.all the picutres of our site are taken by ourselves.besides,our cosmetics is safe and natural. when you get the package, if you are not happy with the stuff, you can send the tems back to us, we will refund directly.
Anonymous user 2012-04-06 23:54:15
where are you located at? can you ship items to PO box? thanks.
2012-04-07 13:35:01   Service : 尚静  Reply:we are in hongkong china,we can ship to PO box by postg office,thanks :)
Anonymous user 2012-04-02 12:52:03
i need to send in a return. please email me the return address. are you located in China?
i would like 6 nw50 foundation makea up kits ordered and wine blush kits. also if i forgot my username and password how do i login to check my order?
2012-04-02 15:59:36   Service : service  Reply:pls email us about your problem to sales@cosmeticsbulk.com,we will check and reply you asap.you can also tell us your registered email address,we can check your user information depended on your registered email address,thanks :)
Anonymous user 2012-04-01 14:20:09
Are you registered with the BBB?
2012-04-02 15:35:09   Service : service  Reply:sorry,usually we ship to all over the world by post office,the post office have safety Guarantee System,there is nothing problem with the delivery time, pls dont worry :)
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