FAQ
cosmeticsbulk.com 2011-06-03
1.Do I need to pay any tax/duty for my order ?
You needn't pay tax for your items because we will mark it as a gift with low price
2.How much is the shipping and handling fee ?
We only charge the shipping fees,and it is caculated by the weight,generally,as we mainly do the wholesale,the shipping fees is free when you order amount reaches $200.
3.I live in *** , do you ship there ? How long will i receive my order if i order today?
We can ship to the whole world no matter where you live.Normally it take 8 to 12 days for delivery.
4.What payment methods do you take ?
We accept paypal,visa,master,bank transfer and western union payment.
5.How do I select my currency?
First you can login our website, you will see
on the right, we accept USD, GBP,EUR, AUD, then you can choose the currency you like.
6.Are your brushes made of real hair or synthetic hair?
Most of our brushes are made of animal hair, including sable hair, goat hair and horse hair.A few are synthetic hair.
7.Do you sell individual brush? Can i pick the eyeshadow colors which i like?
Yea,we have some individual brush,about the eyeshadows,you can pick up the color,please contact us via email or online support.
8.How about your items? Are your website legit?
The quality is as same as the makeup in MAC store.
don't worry,our website is very safe.we have ssl system to make sure your information is not exposing.besides,we accept paypal payment,it is very safe and quick.please feel released.you can also google us,it will prove us.
9.Do any MAC brush sets have serial number on handle?
The 24pc,8pc brushes have serial numbers on them,besides,all the single brush have the serial number.
10.Is there minimum order ?
Yea,as we do the wholesale,the minimum order amount is $60.
11.How to cancel my order?
Normally once your order is created , you can not cancel it by yourself , if you would like to cancel or change your order , you need to let our cusotmer service do it for you.
Usually your order will be in one of the following three status:
1).unpaid order
if your order is unpaid , it is easy to cancel it.please email ,provide us your order NO. ,your user name and the reason why you want to cancel it .after our verification with your order information , we will cancel it and then reply you in 24 hours.
2).paid but unsent order
if your order is paid ,we need to check your order , if your order is unsent , we can cancel it for you and refund you , but we will charge you 10% of your order total as handling fee.because when you paid for us,at the same time ,paypal or credit card company charged us 10% of your order total as their handling fee.
3).paid and sent order
if your order is sent,sorry,we cant cancel it.
12.When I place my order,which address do I need to fill?
we ask for your address to ensure we provide you with the most accurate regional information.we will not use it for any other marketing purposes and it will not be sold to third parties.
13.Do you do dropshipping?
Yes, we do dropshipping,about the conditions in details,we will send the stuff according to your inquiry.